Hi Viv12, thanks for posting and welcome to our community.
I am sorry to hear that your landline is not working for you. And I am sorry for any inconvenience this may cause your household. I have checked our systems from here and can see that you're currently being impacted by a fault in your area. I am sorry, the current estimated fix time is 12:00pm today. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen. Also, for future reference, you may wish to check for possible area faults, here.
Regards
Lee_R
