Landline

[Brenbarb]

How do I get adaptor. I have had letters and emails but no adaptor. Have tried phoning, messaging and writing without success

[Kath_F]

Hi Brenbarb, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear you've not yet received an adaptor. We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Brenbarb, 

Thanks for coming back to me via private message. 

I'm glad I've been able to get an adaptor ordered for you now. 

We're here to help where possible so if you do have any further issues, pop back and let us know here in the Community and we can go from there. 

Many thanks, 

[Brenbarb]

Hi Kath

as mentioned I am very grateful for your assistance. I could not get through to Virgin conventionally and because of this I am now without my landline, so I hope the adaptor arrived soon

thanks

Brendan

[Kath_F · Accepted solution]

Hi Brendan, 

Thanks for coming back to us on this. 

The adaptor is sent via Royal Mail and usually takes between 5 - 7 workings days. 

Keep us posted on how things go. 

Thanks, 

[Brenbarb]

Hi Kath,

pleased to report adaptor has arrived and been fitted. Although I had to reposition phone everything works well.

Thanks again for your helpT

regards

Brendan

[Paulina_Z]

Hi @Brenbarb,

Thank you for coming back to us and for updating us on how your landline issue!

Glad to hear that the adaptor is now fitted and your services are working. 🙂 If you need any more assistance going forward, please let us know. We're here to help.

Thank you! 

[AbEb]

I cannot make or receive calls. No dialling tone. 

[Beth_G]

Hi AbEb,

Thank you for your post, welcome to the Community Forums!

Sorry to hear that your landline is currently not working. I've had a look and I can see that you are currently affected by an outage in the area, which is causing issues with your landline. It is estimated to be resolved by midday tomorrow. ☎

Please do let us know how things are after this time and if you're still experiencing issues.

We're sorry for any inconvenience caused in the meantime.

Thank you