Landline

[Lyons68]

Help, my landline is not working, i have not used or plugged a phone into my phone socket for 2yr, long story short... I have such a bad mobile signal in my house  that i have had to revert back to old school to make calls while in the house. Plugged in my new phone and nothing, no dial tone or anything.

Help

[Lyons68]

Hi, has anyone got a link i can click to book an engineer fir my landline as i can not seem to access one on vm website. Thanks 

[Martin_N]

Hi Lyons68,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your Landline. 

I am more than happy to take a look into this for you. 

I will private message you now to confirm your details. 

^Martin

[Lyons68]

Hi Martin, i wonder if you could help me with my landline phone. It still isn't working. They have fixed my phone line in to the back of my hub and told me it would be working within 48hrs that was back in November, it never worked. 

[Ayisha_B]

Hi @Lyons68 👋,

I am sorry you're still experiencing issues with your service. 

I have checked our system and can see there is an outage impacting your area. 

You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.

The estimated time of fix is 27 FEB 2023 09:00. 

In regards to your landline, do you have no dial tone?

Have you been through troubleshooting here ?

[Lyons68]

Hi, there was actually a problem at the time the engineer was fitting my phone into the back of my hub. The engineer told me it was on there end but it should only take upto 48hrs. My phone is new and i have plugged it into my friends  virgin phone socket to check and there was a dial tone so it's definitely not my phone. 

[Ayisha_B]

Your line is currently showing as Idle. 

Will pop you a PM now so we can run through some further checks. 

Thanks 😊

[Lyons68 · Accepted solution]

Hi, has anybody got a link i can use to book an engineer as my landline is not working. Its not been working since November 2022.

[Steven_L]

Thanks for coming back to us Lyons68 and I'm sorry to hear that your landline still isn't working.  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L