Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue connecting your landline to the Hub.
Did you get the adapter that plugs into the Hub, that then you plug your telephone into?
Are you able move the handset to the actual Hub?
It sure is kh23anderson,
So I can arrange a time for the visit.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.