on 16-06-2022 14:33
I have plugged a new cordless phone into the wall but I have no dial tone. I have unscrewed the plate like advised and plugged into the test socket but still nothing.
on 16-06-2022 15:11
Thanks for your post, and welcome to our Community Forums. Can you please confirm whether this is a brand new landline installation? Have you received a Hub with an RJ11 adapter?
Did the socket work with your previous equipment? If it is a new install and you have received the equipment, please can you try installing your landline as displayed in the guide here.
Reece - Forum Team
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on 16-06-2022 18:44
Hi, no this isn't the first installation. I had a phone plugged into the wall before but the line was very crackly so I didn't use it often. I have now brought a brand new phone and plugged it on exactly the same way but there is no dial tone. I read about plugging my phone into router but I haven't the lead to connect the phone to the hub
on 16-06-2022 18:58
Thank you for letting us know @MrsBaird18.
Have you had any correspondence from our team regarding the landline switchover as seen here? https://community.virginmedia.com/t5/Virgin-Phone-Switchover/gh-p/Switchover. Also, I have been able to access your service on our system and I can see you contacted our team today. What was discussed with our team regarding this issue? Were they able to provide clarity?
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on 16-06-2022 19:00
Nothing was sorted as they transferred me diagnostics and they never replied. I've never had anything aboit setting up phone line before not even when we first got it 4 years ago I just plugged the phone into wall
on 16-06-2022 19:10
Okay thank you for clarifying for us.
I am going to send you a private message so we can look into this further for you.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
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