Landline

[MrsBaird18]

Hi,

I have plugged a new cordless phone into the wall but I have no dial tone. I have unscrewed the plate like advised and plugged into the test socket but still nothing. 

[Reece_MH]

Hi @MrsBaird18,

Thanks for your post, and welcome to our Community Forums. Can you please confirm whether this is a brand new landline installation? Have you received a Hub with an RJ11 adapter?

Did the socket work with your previous equipment? If it is a new install and you have received the equipment, please can you try installing your landline as displayed in the guide here. 

Thanks,

[MrsBaird18]

Hi, no this isn't the first installation. I had a phone plugged into the wall before but the line was very crackly so I didn't use it often. I have now brought a brand new phone and plugged it on exactly the same way but there is no dial tone. I read about plugging my phone into router but I haven't the lead to connect the phone to the hub

[Akua_A]

Thank you for letting us know @MrsBaird18.

Have you had any correspondence from our team regarding the landline switchover as seen here? https://community.virginmedia.com/t5/Virgin-Phone-Switchover/gh-p/Switchover. Also, I have been able to access your service on our system and I can see you contacted our team today. What was discussed with our team regarding this issue? Were they able to provide clarity?

Thanks, 

[MrsBaird18]

Nothing was sorted as they transferred me diagnostics and they never replied. I've never had anything aboit setting up phone line before not even when we first got it 4 years ago  I just plugged the phone into wall 

[Vikki_M]

Okay thank you for clarifying for us.

I am going to send you a private message so we can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.