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I have plugged a new cordless phone into the wall but I have no dial tone. I have unscrewed the plate like advised and plugged into the test socket but still nothing. 


Forum Team
Forum Team

Hi @MrsBaird18,

Thanks for your post, and welcome to our Community Forums. Can you please confirm whether this is a brand new landline installation? Have you received a Hub with an RJ11 adapter?

Did the socket work with your previous equipment? If it is a new install and you have received the equipment, please can you try installing your landline as displayed in the guide here


Reece - Forum Team

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Hi, no this isn't the first installation. I had a phone plugged into the wall before but the line was very crackly so I didn't use it often. I have now brought a brand new phone and plugged it on exactly the same way but there is no dial tone. I read about plugging my phone into router but I haven't the lead to connect the phone to the hub

Thank you for letting us know @MrsBaird18.

Have you had any correspondence from our team regarding the landline switchover as seen here? Also, I have been able to access your service on our system and I can see you contacted our team today. What was discussed with our team regarding this issue? Were they able to provide clarity?


Forum Team

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Nothing was sorted as they transferred me diagnostics and they never replied. I've never had anything aboit setting up phone line before not even when we first got it 4 years ago  I just plugged the phone into wall 

Okay thank you for clarifying for us.


I am going to send you a private message so we can look into this further for you.


Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 



Vikki - Forum Team

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