Virgin Media Community

[pablog1980]

I am unsure of my landline number how do I find it out

[goslow]

Try this on a desktop/laptop browser

https://community.virginmedia.com/t5/Home-Phone/What-s-my-landline-number/m-p/4421834#M139907

or this via mobile

https://community.virginmedia.com/t5/Home-Phone/What-s-my-landline-number/m-p/4210064#M132428

or plug in a landline phone and call your mobile to get the caller ID

[Ashleigh_C]

Hi there @pablog1980

Thank you so much for your post and I am so sorry to see you have struggled to find your landline number! 

Thank you also to @goslow for the advise! Can I ask if this advise has been helpful for you at all or do you still require assistance? 

Thanks again! 

[pablog1980]

No I have not been able to find my number still

[goslow]

Have you logged into 'My Virgin Media' via either of the two routes linked above and checked the billing section of the account as described in the links?

[pablog1980]

Yes I have done this and it just says £0.00 on all charges and usage sections I don’t use the landline I need the number though for other documentation 

[Lee_R]

Hi @pablog1980 thanks for getting back to us.

Have you followed the great advice given by goslow?

Regards

Lee_R

[pablog1980]

Yes it says £0.00 on all charges and usage I didn’t use the landline but need the number for other documentation I need to fill in there is no number anywhere on my bills

[goslow]

I am assuming your are using the mobile version of MVM

What happens if you expand the 'charges' tab as advised here

https://community.virginmedia.com/t5/Home-Phone/What-s-my-landline-number/m-p/4210064#M132428

If you download a past electronic bill from MVM, the number should also appear in the usage charges section (even though your phone charges will be zero)

https://www.virginmedia.com/help/virgin-media-bill-explainer

[pablog1980]

I cannot see a phone number anywhere