Menu
Reply
Zach_R
  • 1.19K
  • 36
  • 80
Forum Team
Forum Team
194 Views
Message 11 of 27
Flag for a moderator

Re: Landline

Hi @suemog,

Has the caller ID issue that you've mentioned returned too, or is that working as it should?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
suemog
  • 31
  • 0
  • 0
Joining in
190 Views
Message 12 of 27
Flag for a moderator

Re: Landline

Nothing is working as I’m not getting any calls 🙄 .... that was the last time it broke. When it was mended the ID had gone off but they put it back on 

0 Kudos
Reply
Zach_R
  • 1.19K
  • 36
  • 80
Forum Team
Forum Team
188 Views
Message 13 of 27
Flag for a moderator

Re: Landline

Hi @suemog,

I have arranged for a technician visit to go ahead to investigate this matter further. We're unable to confirm when a visit has been scheduled and booked publicly for security reasons, but you can check and/or reschedule if needed via your My Virgin Media account.

If you or anyone in the property exhibits flu-like symptoms, tests positive for COVID-19, or is asked to self-isolate in the interim, please reschedule the appointment accordingly.

Please do let us know how the visit goes for you.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
suemog
  • 31
  • 0
  • 0
Joining in
182 Views
Message 14 of 27
Flag for a moderator

Re: Landline

Well I’m not in now till Thursday but I don’t think they’ll need to come in 

0 Kudos
Reply
Zach_R
  • 1.19K
  • 36
  • 80
Forum Team
Forum Team
155 Views
Message 15 of 27
Flag for a moderator

Re: Landline

Hi @suemog,

If you're not going to be available for the current appointment then I would advise rescheduling it to when you are available.

It's entirely possible that they'll need access to the property, and if they are unable to access the property when needed then there's a potential charge as we detail within our price guide.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
suemog
  • 31
  • 0
  • 0
Joining in
124 Views
Message 16 of 27
Flag for a moderator

Re: Landline

Surprise surprise it has now started working again. Someone has obviously been in that box 😏 I will cancel the engineer. Once again not my equipment 😆

0 Kudos
Reply
Corey_C
  • 4.37K
  • 228
  • 365
Forum Team
Forum Team
109 Views
Message 17 of 27
Flag for a moderator

Re: Landline

Thanks for your replay and update, suemog, glad to hear it's working again.

 

Cheers,

Corey C

0 Kudos
Reply
suemog
  • 31
  • 0
  • 0
Joining in
105 Views
Message 18 of 27
Flag for a moderator

Re: Landline

Tried to cancel engineers appointment on text but not sure if it’s gone through x

0 Kudos
Reply
Corey_C
  • 4.37K
  • 228
  • 365
Forum Team
Forum Team
104 Views
Message 19 of 27
Flag for a moderator

Re: Landline

0 Kudos
Reply
suemog
  • 31
  • 0
  • 0
Joining in
66 Views
Message 20 of 27
Flag for a moderator

Re: Landline

Well only 2 weeks on and landline down again ..... please inform the engineers to check the street box again please....and no it isn’t my appliances and all answers same as last time 🙄🙄

0 Kudos
Reply