Everytime I ring my landline from my mobile its rings twice then changes to the engaged/busy tone. Three other people in my house have tried and all fine. Ive cleared blocked numbers on my landline and I still have the same problem.
My mobile provider has checked lots of settings and connections etc and has concluded that my mobile number must be blocked by virgin. But as I can no longer speak to a human being at virgin I'm at a loss what to do.
Welcome to our Community and thanks so much for your first post; sorry that you're having issues calling your landline from your mobile.
We're not able to block individual numbers from calling a landline - its not a feature that we offer so if you have blocked numbers, this would be a handset feature.
I have located your account from here and can't see anything that would stop you getting an incoming call; it seems it may be your mobile provider that would need to do more checks as you have advised that others can call you with no issues.
Have you tried a new handset in the socket to see if that helps?
Thanks for the reply and its good to know that numbers can't be blocked by virgin.
We have no issues calling out, it is only when I can my home phone from my mobile but my husband and 2 children don't have the same issue and are all on the same network provider. So it can't be a fault with the handsets.
As I previously said I cleared all my blocked numbers on the handset so it can't be that either.