Menu
Reply
Carol1231
  • 4
  • 0
  • 0
Joining in
249 Views
Message 1 of 7
Flag for a moderator

Landline

Just read that landline will have to be plugged into hub from November,  but I haven’t received the letter they say they’ve sent. Can someone help, please? Thank you.

0 Kudos
Reply
BenMcr
  • 21.59K
  • 2.35K
  • 4.36K
Very Insightful Person
Very Insightful Person
243 Views
Message 2 of 7
Flag for a moderator

Re: Landline

Where do you live?

For those customer being moved across to the Hub based lines, I believe there will have been multiple emails and texts sent to advise of the change and arrange any support required. It wouldn't have just been a single letter.
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Carol1231
  • 4
  • 0
  • 0
Joining in
241 Views
Message 3 of 7
Flag for a moderator

Re: Landline

I live in Coventry area. Thank you for replying.
0 Kudos
Reply
BenMcr
  • 21.59K
  • 2.35K
  • 4.36K
Very Insightful Person
Very Insightful Person
233 Views
Message 4 of 7
Flag for a moderator

Re: Landline

As far as I know there is no mass migration in Coventry for the Hub based lines.

New customers will join with a Hub based line, same as they everywhere else in the Virgin Media network. Existing customers who have a separate line will keep it until Virgin Media specifically tell customers there is a change.

Where did you read that it was changing in Coventry?
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Carol1231
  • 4
  • 0
  • 0
Joining in
222 Views
Message 5 of 7
Flag for a moderator

Re: Landline

Thank you so much for your reply. It was on Virgin media, but didn’t specify areas. Could I ask you another question, please? I currently have an ordinary phone, but want to swap to a cordless. Do all cordless phones work on Virgin? Thank you.

0 Kudos
Reply
BenMcr
  • 21.59K
  • 2.35K
  • 4.36K
Very Insightful Person
Very Insightful Person
215 Views
Message 6 of 7
Flag for a moderator

Re: Landline

Virgin Media landlines are compatible with current UK approved cordless handsets.

They have to be standard DECT style ones that would plug into normal landline socket, and not ones that are designed for VoIP.

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Carol1231
  • 4
  • 0
  • 0
Joining in
194 Views
Message 7 of 7
Flag for a moderator

Re: Landline

Thank you so much. You have been very helpful.

0 Kudos
Reply