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ianbright
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Landline will not make outgoing calls and receive calls but have dial tone

My landline phone through Virgin has a ring tone but all attempts to phone out come back with the reply that the number being called is unrecognsied. Phones calls into the phone have a ring tone to the caller but is silent at the phone. The calls go to a voicemail box somewhere. I cannot call 150 to get Virgin Media help and teh website at VirginMedia is useless - not even a chatbot. This has been going on for months.

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Chris_W1
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Re: Landline will not make outgoing calls and receive calls but have dial tone

HI ianbright, thanks for the message. I am sorry to hear that you are having issues with the landline and want to get this resolved for you. Can you confirm if a fault test has been completed online and if you are still having this issue when you try a different handset? Chris 

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ianbright
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Re: Landline will not make outgoing calls and receive calls but have dial tone

Chris - thanks for the reply.

Yes - a fault test has been carrid out in teh Virgin systeme / website. It clomes back saying there is no error.

No- I have not tried another handset. I have only one landline phone. It has worked perfectly until this outage. I am not going to buy another landline phone.

It is odd. I have ringtone but all numbers dialled out are replied wiht "The number you have called has not been recognised". All calls coming in ring n teh senders handset and go to VM - but I don't know wherer that VM is and cannot access it. The landline doe not ring when people make calls to the phone.

Best wishes

Ian

 

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Chris_W1
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Re: Landline will not make outgoing calls and receive calls but have dial tone

I will send you a private message so that this can be looked in to further for you. Chris 

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ianbright
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Re: Landline will not make outgoing calls and receive calls but have dial tone

All fixed. It turns out the telephne cable was in the disused BT line not the Virgin line. The lead had been moved when a soem furniture was moved. The excellent technician found another fault that was going to cause problems in the futue.

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