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Drewwill79
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Landline will not accept incoming call.

Hello, I wonder if anybody has seen this issue posted before.

My relative has recently developed a fault with her phone line. She is able to call out, however when anybody (apart from Virgin) try to call, it says the number is not recognised. 

when she calls a mobile the caller I.D shows her correct number but if you call back it says number not recognised.

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Re: Landline will not accept incoming call.

Hi Drewwill79,

 

Welcome to the community forums and thank you very much for your post. We are very sorry to hear you have had some issues with your landline, we would certainly like to have a further look into this for you. It will require a private message in order to ask some security questions and gather further details from you. I will follow up right away.

 

Many thanks,

 

Louis

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