Virgin Media Community

[EllenStill]

I noticed other people are having problems with Voicemail since changing contract. I have it for years without any issues, since renewing my contract earlier in the year and the change to plugging my landline into the hub, it is not working.

3 calls to 150 and being assured it is “working from their end “ it’s still not working. On the third call I asked the man to call me back to confirm it’s not working.  I am still awaiting further contact to tell me what action they will be taking to reinstate the service.

Any other help , guidance would be appreciated .

[Ryan_N]

Hi EllenStill, 

Thank you for your post and welcome to the forums. 

Sorry to hear about the issue that you've been having with your voicemail - just to be sure, it's since changing to connecting through the hub rather than the wall socket that you've had this issue? 

Cheers, 

Ryan. 

[EllenStill]

Hi yes it’s since it’s been plugged into the hub

[Ryan_N]

I will send you over a private message so I can take a look into this for you. 

Cheers, 

Ryan.