Hi there @davidpope267
Thank you for your post, apologies for the late reply. We have been very busy and doing all we can to reach each community member ASAP.
I've been able to locate your account and I can see that you have spoken to the team and they are investigating as at the moment there are no issues listed for your line.
If i send you a private message I will be able to take over this complaint if you're happy for me to, and we can look in to getting this sorted. Let me know and we;ll go from there 🙂
Thanks,