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Nojoke1649
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Landline voicemail not working

Hi,

My voicemail has stopped working. When I reported this to customer services they changed my package (I was on voicemail plus but now just on standard voicemail) in hopes that the switch would correct the problem. It hasn't. If I call 1571 the automated message tells me I've no new messages in my in-box and I can't retrieve old messages. There is nothing wrong with the line (I can make and receive calls ok) but when I test it with an external call the phone just rings repeatedly and the voicemail service fails to 'kick in'. Now I can't even get to speak to customer services about the issue (all I get is recorded messages sending me round in circles) so am getting very frustrated. Hope there is someone out there who can help.  

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Steven_L
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Re: Landline voicemail not working

Sorry to hear of the issues with your landline Nojoke1649.

 

I can take a look into this but would need to do so via a private message, so that we can take your account details and get passed account security and look into this for you.

 

I will drop the message over in a moment.

 

Regards

Steven_L

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