Menu
Reply
Gentzen
  • 2
  • 0
  • 0
Joining in
250 Views
Message 1 of 8
Flag for a moderator

Landline voicemail not working - mailbox problem?

Hello, I am a new customer (landline + fibre).

My landline voicemail doesn't intercept and record incoming calls.

When I dial 1571 I get a message saying that there is a problem with my mailbox – it is 'disabled'.

When I try to activate my mailbox online, it says that it is not active at the moment. It gives me instructions on resetting my password, which I do, but then I get back to square one.

Can somebody help me, please?

Many thanks, in advance!

Tags (2)
0 Kudos
Reply
Lee_R
  • 5.93K
  • 271
  • 612
Forum Team
Forum Team
238 Views
Message 2 of 8
Flag for a moderator

Re: Landline voicemail not working - mailbox problem?

Hi @Gentzen, thanks for posting and welcome to our community.  

Sorry to hear that you've been unable to get your voicemail service up and running.  Have you checked the advice here, to see if this can help?  If it does not, please do get back to me and we'll take it from there.  

Regards

 

Lee_R

0 Kudos
Reply
Gentzen
  • 2
  • 0
  • 0
Joining in
233 Views
Message 3 of 8
Flag for a moderator

Re: Landline voicemail not working - mailbox problem?

Thank you, Lee_R. I see that I am instructed to call 150 to set up voicemail (this is different from the other instructions I had read before). Would it be possible to activate voicemail without calling 150? Many thanks!

0 Kudos
Reply
Lee_R
  • 5.93K
  • 271
  • 612
Forum Team
Forum Team
223 Views
Message 4 of 8
Flag for a moderator

Re: Landline voicemail not working - mailbox problem?

Thanks for getting back to me @Gentzen

I will send you a private message.  Please look out for the purple envelope in the top right of the screen.

Regards

 

Lee_R

0 Kudos
Reply
Lee_R
  • 5.93K
  • 271
  • 612
Forum Team
Forum Team
167 Views
Message 5 of 8
Flag for a moderator
Helpful Answer

Re: Landline voicemail not working - mailbox problem?

Hi @Gentzen, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards


Lee_R
 

 

kevin1988
  • 28
  • 0
  • 5
On our wavelength
136 Views
Message 6 of 8
Flag for a moderator

Re: Landline voicemail not working - mailbox problem?

Hello 

I seem to have the same issue,  my account shows I have a free voicemail service but when trying to dial 1571 I hear "it looks like you have a problem,  your mailbox is disabled". I would be grateful if this can be investigated. 

Many thanks in advance. 

 

0 Kudos
Reply
David_Bn
  • 8.09K
  • 339
  • 642
Forum Team
Forum Team
129 Views
Message 7 of 8
Flag for a moderator

Re: Landline voicemail not working - mailbox problem?

Thanks for your post on our Community Forums @kevin1988, and I'm sorry to hear of the issue with the voicemail services.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

0 Kudos
Reply
David_Bn
  • 8.09K
  • 339
  • 642
Forum Team
Forum Team
90 Views
Message 8 of 8
Flag for a moderator

Re: Landline voicemail not working - mailbox problem?

Thanks for your recent private messages @kevin1988, and I'm pleased this feature is now working for you!

Do feel free to come back to this thread, if the error re-emerges for you.

Kindest regards,

David_Bn