Landline voice mail intermittent tone

[Cadman1]

I had a problem with my landline voice mail which was an issue on Virgin's end appareantly, this has now been fixed - sort of. Callers are now able to leave a message on my phone but I don't get the intermittent dial tone telling me I have a message. The only way I knew I had one yesterday was by dialing 1571.

Has a change been made removing this dial tone or is my voice mail still not working properly?

Thanks.

[Molly_T]

Hi Cadman1 👋 welcome to the community! Thank you for posting!

Sorry to hear you are still having some landline issues, particularly with your voicemail service. 

I will send you a PM to confirm a few account details so we can run a couple of tests and check everything is set up correctly for you. Thank you for your patience in the meantime!

You can find my PM in the top right corner of the page n your Inbox 📩 we can return to this public thread with another update when possible. 
Wishing you all the best. 🌞