Landline - unable to make or receive calls

[AP8655]

I am unable to make or receive calls on my landline.  My phone is showing has the message ‘check phone line’.

[MOD EDIT: Subject title changed for clarity]

[Hayley_S]

Hello @AP8655,

Welcome, thanks for posting.

I am sorry for the issue with your landline.

Is your Landline cable connected to the master wall socket or the Hub its self? Have you tried using a different handset at all?

Many thanks,

[AP8655]

My phone is connected to the master wall socket.  Unfortunately I do not have a different handset I can use.

[AP8655]

Hi

yes my phone is connected direct to the master wall socket.  Unfortunately I do. It have another handset I can use.

sorry if you’ve received this message twice.

[Hayley_S]

Hello @AP8655,

Thanks for confirming this, does your handset have fresh batteries inside? Or is it plugged into the wall for power?

Many thanks,

[AP8655]

I’ll change the batteries see if that corrects the issue

[Steven_L]

Thanks @AP8655 and please do let us know how it goes with the new batteries

Regards,

Steven_L

[AP8655]

Hi

new batteries - still saying check phone line.  Sorry should also have said it is plugged into the wall.

[Steven_L]

Thanks for coming back to us @AP8655. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L
 

[AP8655]

Thanks.  I’ll wait for your message.