Virgin Media Community

[Gaynor54]

I haven’t had a letter telling me to plug in my adapter. Is there a delay in the rollout? Concerned my phone will stop working

[Kath_F]

Hi Gaynor54, 

Thanks for taking the time to come back to the Community 🙂 We're sorry to hear that you've not yet received any adapter. 

We are doing the rollout and migration gradually so in order to see if things are planned for your area yet, and what date we're looking at shutting the copper network in your area, I'll need to confirm a few details with you and pass data protection. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F · Accepted solution]

Hi Gaynor54, 

Thanks for coming back to me via private message. 

Checking things this end, the rollout has been done so if you haven't already, please plug in your adapter and connect your phone to the back of the Hub. These instructions should help you to do this. 

If you have any further issues, please pop back here and let us know so we can help you further. 

Thanks,