Thank you for making your first post regarding switching your landline over to Fibre, I'm sorry to hear your phone line is dead. I would like to take a look on our systems and run some further checks regarding this. I shall send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can.
Just to provide an update for you: there appears to be an issue with the changeovers that were booked in for the South West on Friday. We have alerted the team and will be back in touch regarding the matter asap. I'm sorry that your switchover was affected by an issue.