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Landline testing

Dear Sir or Madam

My elderly parents who live in Norwich are experiencing difficulty with their landline, managed by Virgin. There is no connecting noise when they pick the phone up. They are only connected by a landline - there is no internet.

Would appreciate if you could test the line and let me know if there is a problem; we can then assume it's their phone that is at fault. 

The number is: [REMOVED]

Thank you for your assistance in this matter.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Very Insightful Person
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Re: Landline testing

Hello

Please edit you post and remove the phone number as it personal information, and is in breach of the forum rules.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Landline testing

Thank you for your advice - not sure then how the landline can be tested if you do not have that information.
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Re: Landline testing

Hello

You will have to wait for a VM forum staff member too ask for it in a private message, which may take a few days.

Regards Mike

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Re: Landline testing

Hello DenysG12

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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