Sorry to hear that you have been having landline issues. I've got a tech visit booked for you on Thursday, 14-JAN, 8-12. You can view or reschedule this from your online account with this link.
Hi. I've just seen the news and I can't have anyone in here as it's too risky. Once lockdown has eased I can have a technician here, but I'm too scared at the moment. It's not worth the risk. Kind regards. Clare.
I don’t want anyone in here because of covid. I’ve just checked the telephone line with another phone I had laying around and it’s not my phone, it’s the actual line. Its definitely something in the network control cupboard or switch board and not my actual phone.
Thanks Graham. I’m too scared to have anyone in here because of covid. I got another phone I had laying about and plugged it in to check it wasn’t my phone. It’s definitely not my phones, they are working ok. It’s the actual line . Do you think it could be fixed without someone coming into my flat?
Thanks for your replies, I absolutely understand your concern and respect your caution.
I can see Corey_C has rescheduled it for a later date which you can see in your Online Account, but I am also going to email the local field manager to confirm if they can just do work externally. If it turns out they need to come into the property, would you like me to cancel the visit completely?
Once things have become a bit safer you can always come back and ask us to rebook this for you.
After all, we are all about keeping you, our engineers and everybody else safe.
Thanks Megan. It would be good if an engineer looked at the main switch board to see if my landline is crossed as it has happened before, but not for this long. It got better when I saw a virgin van outside last time, so maybe they switched my line over last time.
Is there a way we can do this without someone coming in here? If not, just cancel the appointment please as I can’t take the risk of having someone in here.