Virgin Media Community

[Bella3]

Does anyone know if the landline switchover has happened in the Sunderland area.

[goslow]

VM will notify you when the phone switchover is taking place.

Once it has taken place, your landline wall socket will stop working and your only phone connection will be via the phone socket on the hub.

[Bella3]

I got a letter that it will take place today. I swapped my phone over but it didn't work. A reply this morning said it could take place at anytime.

[goslow]

Is your previous telephone wall socket still working or has that gone off too?

[Bella3]

I don't actually know because I'm not at home. Best wait until I get back possibly!!

[Serena_C · Accepted solution]

Hi @Bella3

Welcome back to our Community Help Forum 🙂

Please ensure your landline remains plugged in to the wall socket until it loses connection, then switch ot over to your Hub after this. Let me know how you get on.

Best wishes,

Serena

[Bella3]

All sorted now. Thanks for the help.

[Steven_L]

Thanks for coming back to us with the update @Bella3 and I'm glad that your switchover has been completed.

Please let us know if you have any further issues.

Regards,

Steven_L