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Landline switchover - Charge for engineer visit

On our wavelength

My hub is in the office, but as the telephone is in another part of the house, I requested that an engineer come to do the necessary rewiring. When he arrived, he thought it was for some other reason, but when I explained what the call was really for, he did the necessary. However, on my latest bill, I see that the visit has been charged for. Surely this can't be right, as it is your fault that it had to be done at all?


Forum Team
Forum Team

Hello AnotherUser.

Thanks for your post. 
Sorry to hear about the call out charge being added after the rewire.
I can look into this for you and get it removed.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great.