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Landline switch to fibre

stesmith434
Joining in

Hi, I’ve just received email advising that phone line will be switched to fibre. The phone is downstairs in the hall but our hub is upstairs in a bedroom. Can a technician visit to move the hub downstairs to the hall? Thanks 

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi @stesmith434 

Thanks for posting and welcome to the community.

Of course, we'll send you a PM now to get some details and arrange this tech visit for you.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Client62
Legend

The Hub move will change the Wi-Fi coverage within your house - do be aware of that.

John_GS
Forum Team
Forum Team

Hi @stesmith434 

Thanks for joining me on PM and allowing me to sort this for you.

Please do let us know how the tech visit goes and if you ever need anything, do pop back to the community.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill