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Landline switch to broadband

hansi
Fibre optic

I saw an item in the news today about the switch to broadband from 2025 for all landlines. Do we know when Virgin Media are going to switch everybody over please?

1 ACCEPTED SOLUTION

Accepted Solutions

goslow
Alessandro Volta

VM is doing the switchover now in a rolling programme of work for VM customers.

VM will notify you when your area is due to be switched over.

See where this Helpful Answer was posted

7 REPLIES 7

goslow
Alessandro Volta

VM is doing the switchover now in a rolling programme of work for VM customers.

VM will notify you when your area is due to be switched over.

Thanks

Hi @hansi thanks for reaching out to us on the Virgin Media forums, 👋🏼

We can get the switchover arranged early rather than waiting for the area.
I'll send a private message so we can start this off.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


goslow
Alessandro Volta

Is there a particular reason for asking?

For many VM customers (if their conventional landline is working OK) they would like to delay the switchover as long as possible due to some of the limitations with the phone-via-router connection (namely the service depends on the hub working, reconnection of other equipment such as alarms, phone sockets etc.)

I was asking because I saw the newspaper article.

Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @hansi on the VM forums. 

I'm glad we have been able to book in an appointment to get the migration completed.
As advised - we will confirm the appointment date and time within 24 hours via text.
Reach out to us for any other queries you may have and let us know if there's any issues with the migration and how it goes.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Thanks for speaking with us today @hansi on the VM forums. 😇

I'm glad the engineer was able to complete the changeover as needed.
Let us know how it goes with the services and reach out to us if you need anything.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs