Hello. This switch over is becoming so stressful. Following on from last week, having not received answer phone messages and emails that were supposed to have been sent, having had a lady put the phone down on me when I asked what equipment was it I needed, I then got a phone call from another lady. she said she would sort it all out and booked an engineer to come on the Wednesday afternoon, 18th May. So, I waited, having trapped my cats as they are indoor and shut the dogs in, nothing. Rang Virgin again and spoke to a gentleman who told me no engineer had even been booked, why on earth was I told that there was one coming. He told me he would sort it out and book an engineer, he explained that the system booked it after he pressed the button saying, next available appointment, I would get a text within four hours telling me when the appointment was and giving me the option to change it should I need to. That was the 18th May, I have not received a text. I have been with Virgin for over 20 years and I cannot believe the way I have been dealt with over this. All I want is it sorted
