Menu
Reply
MeridianMan
  • 4
  • 0
  • 0
Joining in
405 Views
Message 1 of 7
Flag for a moderator

Landline switch over

Just had Gigabit installed with land line and a mobile (about 2 weeks ago actually)

All well apart from the landline switch over

BT line still exists and working with no cancellation on my part

When I plug my phone into the home hub ....nothing !

 

0 Kudos
Reply
Ashleigh_C
  • 4.21K
  • 169
  • 317
Forum Team
Forum Team
401 Views
Message 2 of 7
Flag for a moderator

Re: Landline switch over

Hi there @MeridianMan

 

Thank you so much for your post and welcome to our Community Forums, its great to have you here!

 

I'm sorry to hear that you are facing this issue! Can I ask if you have requested a number port over from BT to us? 

 

Thank you.

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
MeridianMan
  • 4
  • 0
  • 0
Joining in
396 Views
Message 3 of 7
Flag for a moderator

Re: Landline switch over

Hiya

Yes I have ...

0 Kudos
Reply
Ashleigh_C
  • 4.21K
  • 169
  • 317
Forum Team
Forum Team
391 Views
Message 4 of 7
Flag for a moderator

Re: Landline switch over

Thank you for confirming this for me. 

 

I'm going to send you a PM so we can look into this together.

 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received. 

 

Thank you. 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Mafiaman1976
  • 2
  • 0
  • 0
Joining in
377 Views
Message 5 of 7
Flag for a moderator

Re: Landline switch over

Hi can you request a change over or do you have to wait? 

0 Kudos
Reply
MeridianMan
  • 4
  • 0
  • 0
Joining in
371 Views
Message 6 of 7
Flag for a moderator

Re: Landline switch over

Hiya

Not sure about the wait bit ...

I requested a number port when they re contracted my broadband to include the landline and mobile and upgraded my to the Gigabit speed

Then the adaptor failed to arrive so they sent me another but the number port seems to have fallen off the end

I have NOT told BT I'm off yet 😉

0 Kudos
Reply
MeridianMan
  • 4
  • 0
  • 0
Joining in
370 Views
Message 7 of 7
Flag for a moderator

Re: Landline switch over

BTW I am out of contract with BT

0 Kudos
Reply