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Landline stopped working

Joining in

Dear Support,

I cannot find a way to report a line fault with my landline on the Help website.

My landline has stopped working, there is no dial tone and I have tried multiple telephones all with the same result.

Please can I report a line fault.

Best regards


Forum Team
Forum Team

Hey @lightningbolt,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, I have looked into this and can see that there is a fault with your services that would need a technician visit to resolve this issue, I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,