Landline still down

[WSD77]

Supposed to have an engineer visit last Thursday, which was cancelled.

Problem persists in that phone is often completely dead. If there is ever a dialling tone, we can call out but if anyone phones us there is no ringing at our end.

I've tried unplugging the extension.

I've tried opening the master socket and plugging the phone directly into the line.

I've tried using a different phone.

Nothing makes any difference at this end.

Assistance required please.

[Akua_A]

Hi @WSD77

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been having ongoing issues with your landline. We can understand the inconvenience caused and we want to best help. I have sent you a private message regarding this. Please look out for the purple envelope and provide a response when you can. 

Thanks,

[Akua_A]

No problem at all @WSD77.

Please let me know how the appointment goes and if you need any further help.

Thanks,

[WSD77]

Landline successfully repaired - I believe the fault was at the junction box at the end of the road. All is still well after a few days. Thanks for your assistance 👍

[Reece_MH]

Hi @WSD77,

Thank you for the update on this. I'm glad to hear things have now been sorted for you. If you need anything else, please feel free to create a new post and one of our team/community will be happy to help.

Thanks,