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Landline problems after porting number

Masiveattack
Tuning in

Hi 

I've just spent hours yesterday and an hour tonight trying to get my landline working.

We have been with V.M for over 15 years and had to take out a new contract to get a better deal but on installation I was informed we had a new number so we requested our original number to be ported over.

Now I can ring out but not receive any calls, my 86 year old mother and 83 year old mother in law are now unable to ring us.

The phone was fine ringing in and out before the porting and all V.M tell me it's my phone!

Any help much appreciated as I'm still in the 30 days and I don't want to really cancel my subscription but it looks like I will have too

 

 

 

 

1 REPLY 1

Lee_R
Forum Team
Forum Team

Hi @Masiveattack thanks for posting and welcome to our community.

Sorry to hear you're unable to receive inbound calls on your landline.  I would like to help you resolve this.  I am going to send you a private message.

Regards

 

Lee_R