Welcome back to the forums and thank you for taking the time to post.
We are not currently able to offer existing customer 21CV. However as your phoneline is currently poor, we are able to get an engineer to come and take a look at things, If you are happy for me to book this for you then please do let me know.
Hi Zak. Thank you for quick reply. Yes please I would like an engineer to look at my landline. Its been not working for a long time and its been a bit inconvenient. I look forward to a visit. Do you need my details?