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khaigh01
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Landline problem

Hi,

I posted this yesterday and Alex was trying to help me but unfortunately I’m at a bit of a standstill now - my elderly vulnerable friends landline isn’t working- I’ve rung and it’s been tested and there’s a fault with the line so an engineer needs to go out but the first date given is Tuesday 15th - I am very concerned as she has no means of communication and I wondered if there’s anyway I can find out if an engineer can go out sooner than Tuesday - it’s very difficult as I haven’t managed to speak to anyone it’s all automated messages.

Many thanks

karen

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Beth_G
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Re: Landline problem

Hi Karen,

 

Thanks for your post. 

 

Alex isn't on shift today, so she won't have seen your most recent PM. Apologies for any confusion this caused.

 

I'll be more than happy to look into this for you in her absence and ensure that the earliest appointment slot is booked.

 

I've sent you over a PM, so when you get the chance please feel free to respond from there.

 

Kind regards,

 

Beth

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