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khaigh01
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Landline problem

Hi, my elderly vulnerable friends landline isn’t working- I’ve rung and it’s been tested and there’s a fault with the line so an engineer needs to go out but the first date given is Tuesday 15th - I am very concerned as she has no means of communication and I wondered if there’s anyway I can find out if an engineer can go out sooner than Tuesday - it’s very difficult as I haven’t managed to speak to anyone it’s all automated messages.

Many thanks

karen

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Alex_RM
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Re: Landline problem

Hi Karen, 

 

Thanks for posting, 

 

I'm sorry to hear we've not been able to get anyone out to your friends sooner, if you're able to clear security on the account I can flag the account for accessibility.

 

If you're not able to, they can text us on +44753 305 1809 to update this.

 

Alex_Rm

 

 

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khaigh01
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Re: Landline problem

Hi Alex,

thank you very much for your reply. Please could you let me know how I can clear security on the account?

thank you 

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Alex_RM
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Re: Landline problem

No worries khaigh01 🙂

 

You would need to be able to confirm characters of the memorable word on the account.

 

Alex_Rm

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khaigh01
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Re: Landline problem

Hi Alex,

im calling back down this afternoon so I can ask her but unfortunately she’s quite forgetful so I really don’t think she’d remember. Is there anything I can do please

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Alex_RM
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Re: Landline problem

I'll pop you over a private message so I can get a few more details from you 🙂

 

Alex_Rm

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