@thd1932 wrote:
Thank you, goslow and Gareth L for your interest in my problem.
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Thanks for clarifying @thd1932. Hopefully the following answers some of your questions.
From what you have described, it sounds like the VM technician has disconnected your internal phone extensions and left you with just the VM master socket in operation. This might happen if the technican has decided that there is some kind of fault on your internal phone wiring which, in turn, might be causing a fault on the line. If that was the case though, the technician should have explained that to you.
Was the BT6500 bought at the same time as the two Graphite 2100 phones with the idea that they should all work together as one cordless system?
Both those phone models have a feature called GAP (Generic Access Profile) which means different types of phone model should be able to register to the same single base station. They should be able to work together via this GAP feature although not all of the features of the linked phones may work fully as they are different models.
One possibility is that your satellite Graphite 2100 phone was actually registered/linked to the Graphite 2100 base station (rather than the BT6500). If the Graphite 2100 were bought as a twin pack then the satellite would be registered to the Graphite base out of the box and would have connected via the extension phone socket. Once that phone socket stopped working, then both the Graphite 2100 phones would no longer function as they had no connection to the phone line any more. Either that or the Graphite 2100 phones have become deregistered from the BT6500 base station.
So, to get you working again you might have 3 choices
1 - Try to find out why your internal telephone sockets were disconnected (accidentally or intentionally by the technician) and get them reinstated/repaired (as long as this doesn't recreate the original phone line fault you had), or
2 - See if the Graphite 2100 phones can be (re)registered to the BT6500 base station which would bring back all the cordless phones into use, or
3 - Replace all the phones with a suitable quantity of new cordless ones. Plug the new phone base station into the one working phone socket and run satellite cordless phones elsewhere as required.
Wait for the VM forum team to pick this up again.
@Gareth_L mentioned VM revisiting to look at re-enabling the internal wiring.
VM may want to charge you £99 for this if your internal wiring was at fault. If, however, the VM technician has simply failed to reconnect the wiring after fixing the fault then I don't really think you should have to pay for that.
In any event, I don't think you should have been left with significantly less phone functionality that you had before without a suitable explanation as to the reason why.