Thanks for your post and welcome to the forums. It's great having you on board with us in the Community although I am sorry to hear about your recent loss. Please accept my condolences.
As you've mentioned your mum doesn't have a broadband service with us currently, to get her new phone services switched to our fibre network, we’ll provide her with a Hub at no extra cost.
If your mum relies on her landline for accessibility needs or doesn’t have a mobile to make an emergency call, we’ll provide her with an Emergency Back Up Line (EBUL) to make sure she's always able to call emergency services.
To do this we'd need to arrange an engineer to complete the switchover. We can either do that here or you can call us on 150 / 0345 454 1111. You can view more on the home switchover here.
Pop back and let us know if you would like us to arrange the Visit.