So phone was ringing ok this morning. This afternoon when calling my number, the caller thinks the phone is ringing, but the phone doesn't ring. Phoned Virgin media faults. To be told that as of yesterday my phone is moving to digital connection from the Router. Also told my phone will not ring until the change. They will send me the box to connect in the next 3 days. Also there will be no compensation as I can ring out!! So Virgin, do not tell me they are going to switch my phone over, they just do it, then they tell me because I can ring out and not receive any calls that they are providing a service, so no compensation.
To be honest, I'm not bothered about compensation, what I am bothered about is, I have very elderly relatives that refuse to phone my mobile and only contact me via the home phone. I also volunteer for a charity that requires me to have a land line to receive calls from a flextel phone system when I'm on duty. But what really upsets me is, Virgin can just switch off my service (or half of it) without even telling me so I can plan. Mobile coverage in my house is nearly non existent, so I have to use wi fi calling to use my mobile, so if virgin internet goes down, I will be stuffed for all calls unless I go a 100yds up the road. Not a brilliant service.
I'm quite glad I am either out or nearly out of my contract.
