Landline phone service not working

[pip1964]

I tried to make a phonecall this morning and the landline is completely dead.
I phoned VM support who tell me that they're switching me over to VOIP and that I should expect a dongle to plug into the router in the next 3-5 days.

I asked why I hadn't been notified, to which I was told that everyone will be. ER, I HAVEN'T BEEN NOTIFIED AND YOU'VE TAKEN MY PHONE DOWN WITHOUT TELLING ME!

This is simply not good enough! I have an elderly relative who relies on me to be available ON MY LANDLINE. 

Two of my neighbours are in the same position...one is an elderly chap, the other, like me, with an elderly relative who can't contact us. It beggars belief!

[Steven_L]

Hey pip1964,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your landline at the moment, I have looked into this and can see that your line has not yet been scheduled to be changed over to the fibre network, once a date has been confirmed you will be informed of that but your current issue is not related to the changeover but you will need a technician visit to resolve the issues that you're experiencing. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

You're very welcome pip1964 and please let us know how the visit goes, if you get the chance to do so that is 👍

Kind Regards,

Steven_L

[pip1964]

Hi again

I just received a text from VM telling me that they've cancelled the technician as they've now identified a network fault!