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Hummingbird876
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Landline phone number not transferred from talktalk

Hi there,

Can anyone kindly explain the reason/s for my current talktalk landline number not being transferred to virgin? I initially thought that virgin would’ve primarily handled the switching of the service, but I was wrong. 

Where would I be able to allocate my new landline virgin number, as it doesn’t appear on the account’s ‘dashboard’?

Many thanks 

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Emily_G
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Re: Landline phone number not transferred from talktalk

Thank you for the post Hummingbird876 and welcome to our community.

 

Can we please confirm if you let us know you wanted to port the number over to us? 

Was the line with Talk Talk left active so we could do this? As we cannot port a number if the line it's on is not active.

 

You should have received a welcome email which would have the landline number.

 

Thank you, Emily.

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