As of this morning I'm getting no dialing tone and incoming calls aren't connecting either. There are no local faults currently reported. I've run a test which didn't find a cause. I've also done the usual checks on the equipment. Last time this happened it needed an engineer to sort it out at the cabinet.
The same thing for me . The Virgin landline is dead. The equipment works on a BT line so should be OK. The initial line test was inconclusive. I tried to ring the helpline for non-Virgin calls and it too was dead, maybe overrun with calls. I want to talk to Virgin about a £10 rise in my bill but I cannot reach them to discuss phone line or bill. I would happily cancel the phone line to cut the bill. I have a 'Message Us' originated at 1400 and there is no sign of life at the other end 17 minutes later.
Sorry to hear that your landline isn't working. Can you confirm whether your phone is plugged into the Hub or the wall socket? If it's the wall socket, can you try a different socket if it's available? What happens when you try a different phone, is there still no dial tone?
Sorry to hear that your landline isn't working either. Have you tried a different wall socket or phone if available? Can you confirm whether there is a dial tone? Also we can't change packages on here but we can look at the fault. Please contact us on 0345 454 1111 or text us on 0753 305 1809 if you wish to remove your landline from your package/
Please let me know about the fault issue so we can help.
I only have one Virgin wall socket. There is no tone at all. If I plug the same phone into the BT socket, it works perfectly. The Virgin line may have been down for months as I only use it to call Virgin.
Thank you for the phone number 0345 454 1111 to contact Virgin. It makes contact with Virgin whereas the number 0333 000 3101 advised on a Virgin web page leads to a dead end.
'Message Us' has now not responded for 50 minutes so thank you for responding quickly and giving me some hope. I suspect, though, that a phone call could take the rest of the afternoon.
There are 3 phones around the house and they are plugged into wall sockets. I've tried unplugging and re-plugging the main phone but there are no other sockets. None of the phones has a dial tone, and if I call from my mobile, it instantly cuts out.