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Poolman22
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Landline phone not working no dial tone or incoming calls. Urgent help needed please.

Hi,

My mother 89 who is shielding and waiting for the hospital to call, has no dial tone, and cannot receive incoming calls on her Virgin landline. She has been trying to book an engineer visit via 150 using a neighbours phone. Unfortunately she cannot get through to a person who can book an engineer visit.

I've checked the service status and it comes back with no problems. Her neighbour is on a Virgin landline and that's working so it must be a problem on my mum's line only?

She has bought a new phone and plugged it in the hub and still no dial tone.

Can anyone of the team help?

Many thanks.

 

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Corey_C
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Re: Landline phone not working no dial tone or incoming calls. Urgent help needed please.

Thanks for your post and for reaching out to the Community Forums, Poolman22,

 

I'll send you a private message to confirm her account details.

 

Cheers,

Corey C

 

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Corey_C
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Re: Landline phone not working no dial tone or incoming calls. Urgent help needed please.

Thanks for your message and the update, Poolman22, Glad to hear it's all OK now.

 

Cheers,

Corey C

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