Landline phone not working, Internet fine

[galpat]

My internet-based landline is not working.  The phone symbol is flashing red on the hub, though the internet connection and wifi are fine.  Phone has a dial tone, but if I try to dial out nothing happens, and if you try to call my number something says " this number is unavailable, try to contact them by another means."

Weirdly, the Virgin Service Status results say my phone is fine but there are issues on the broadband and TV (which there aren't--they are working.)

Can someone check into this please?

[Lee_R]

Hi @galpat thanks for posting and welcome back to our community.

Sorry to hear your landline is not working and for any inconvenience this may be causing you. I would like to take a look on your behalf. I am going to send you a private message so we can confirm some details. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R · Accepted solution]

Hi @galpat, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R