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JLBALL66
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Landline phone not ringing - no juice in line

Just sorted out why i don't get any calls on my landline.

Its because the phoneline does not have enough juice in it to make the phone ring. Even though the display shows a call. It seems a CARD? in the exchange has reached the end of its life.

And before you ask I have checked the ringer on the base and phone and they are at full volume when checked manually. Have also carried out a VM landline check and it reports no issues.

Can VM look into this please.

 

Thanks

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John_GS
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Re: Landline phone not ringing - no juice in line

Hi JLBALL66

 

Thanks for posting. My apologies for the phone line issue. 

 

Is there a dial tone on the landline?

 

Kind regards,

John_GS
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JLBALL66
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Re: Landline phone not ringing - no juice in line

Yep. There is.

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John_GS
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Re: Landline phone not ringing - no juice in line

Thanks for coming back to me. I'll PM you as need to get some details before running further checks

 

Kind regards,

John_GS
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John_GS
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Re: Landline phone not ringing - no juice in line

There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you: 


• Check the phone is seated in the base unit correctly & powered ON. 
• Remove all other equipment connected to telephone sockets. 
• Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure
 the original phone is plugged into the main socket with no other pieces of equipment being plugged in. 
 

John_GS
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JLBALL66
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Re: Landline phone not ringing - no juice in line

Hi there

Have checked the port and the other stuff requested. It seems strange the line was working previously.

 

Justin

 

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John_GS
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Re: Landline phone not ringing - no juice in line

Thanks Justin,

 

It'll need a tech in this case. I'll PM you the time and date now

 

Kind regards,

John_GS
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John_GS
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Re: Landline phone not ringing - no juice in line

All sent over Justin 🙂

 

Let us know how the engineer visit goes

 

Kind regards,

John_GS
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JLBALL66
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Re: Landline phone not ringing - no juice in line

Cheers for that. Pulled this of a BT forum

JLBALL66_0-1605195604628.png

 

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