on 01-06-2022 13:16
Phone message saying check phone connection,no dial tone,not receiving incoming calls. Have checked everything as per app help.
[MOD EDIT: Subject title changed for clarity]
on 02-06-2022 08:17
Welcome to the community
Sorry to hear you're having issues with your landline at the moment.
Can you confirm if you're phoneline is plugged into the main master socket, an extension or into the router?
How many pieces of equipment are connected to the phone line?
There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you:
Let me know if any of these checks work at all, or if anything changes with the dial tone.
on 02-06-2022 09:25
Have done everything that you asked, still no dial tone and still getting check phone line message on phone
on 02-06-2022 09:34
Okay thank you for checking this Sheldav. Please join me on private message so I can locate your account and investigate this further. You can see your private messages at the top of the page, in the envelope icon.
on 02-06-2022 09:47
Thanks so much for your private message Sheldav, I have now booked you a visit for landline issue – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.