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Landline phone issues

Tuning in

I have been having home phone connection issues since VM disconnected my land line on 12th Dec 2022 as part of the switch to internet phone connection. I want aware of this until it was too late.

Since then I have had no phone connection so can't phone 150 free to sort it.

Various webchats later and a home visit from an engineer hasn't fixed the problem, and another webchat last night promised that a fix was found and rebooting my hub 3 this morning would connect my phone.

I have a hub 3 with an RJ11 adapter as supplied by the engineer which are connected to my phone, and the phone is switched on at the socket.

When I call my home telephone number from my mobile phone I hear a ringing tone at my mobile ear piece, but the home phone doesn't ring. In addition the home phone can't make calls, it's dead with no connection tone.

Last night the webchat agent promised me that this would be sorted with a hub reboot this morning, so that's what I did, but still no phone connection.

I assume that a hub reboot is switch off at the socket and switch off the small switch on the back of the hub, followed by on at the socket and on at the small switch? I did this and the broadband reconnects but the phone didn't.

I'm now at the point where I may be forced to switch providers if my phone landline can't be reinstated. 

I assume that the phone is ok, it's a BT Freelance XD 7500 and should work with the adapter plugged into the hub?

Regards Mike



Forum Team
Forum Team

Hey MikeD4, thank you for reaching out and I am sorry to hear you are having some issues with your phone.

I would like to look into this and I am going to send you a PM.

Regrading the phone the manufacture guide should let you know this. Thanks 

Matt - Forum Team

New around here?