I've send a number of messages about my problem - to who I don't know as they are general posts (that's the only option that seems to be available) rather than to anyone specifically. I did get a snotty reply saying: "Hi, Thanks for messaging. This mailbox is used primarily for the moderators. If you would like some assistance with your query, please post a thread on the Community. If you’ve already done so, someone will be along to help and advise," and several pointless and unhelpful emails about badges and ranks, but I don't know if my problems have been received and logged as I've not had any acknowledgement. I don't want assistance - I want action.
How are we customers supposed to communicate with Virgin media? I can't phone because the phone isn't working, they don't have an email and these messages appear to be ignored or disappear in to the ether.
Is anyone from Virgin listening or reading this?
It's very frustrating.