Landline phone in new house

[sambda1]

Hi,

I am arranging moving house for somebody and we are looking at the Big Bundle package.

Re: landline telephones.  How do this fit into this?  Do they plug into the router?   Does the router speak to them wirelessly?   Do they work down the old BT twisted pair?   At the moment she has two phones with BT plugs on them.  Can these be used, or does she need new ones?

Thanks.

[goslow · Accepted solution]

A standard UK phone plugs into the back of the VM hub using an adapter supplied by VM

Best used with a cordless phone system with the cordless base station plugged into the VM hub and cordless satellite phones used around the home as required.

[Ashleigh_C]

Hi there @sambda1 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

The new phone line would plug into the back of the Hub using an adapter, we cannot guarantee that a phone will be compatible with the line, but we can offer technical assistance where needed.

We cannot handle package changes here on the forums, but you can speak to our sales team on 0800 183 1234 who will be happy to look into this further with you. 

[sambda1]

Thanks for your reply.  Yes, she has a wired base station (BT plug) and a non-connected secondary phone which talks to the base station with something called DECT(?).  But the virgin cable entry is under the stairs, and she doesn't want the base station there.  Given these phones are DECT, can the whole lot be made to talk to the hub wirelessly, without a wired connection?

Or maybe can the engineer that comes run a telephone line from the hub to a more convenient position for the base station phone?

[Ashleigh_C]

Thank you for popping back to us @sambda1 we can arrange an engineer as part of the install and they will be able to make sure everything works with the set up.

[goslow]

Options might include

• Relocate the hub from under the stairs to a different (accessible) location (but this may change wireless coverage in the home)
• Create a conventional telephone wall socket in the suitable location which is linked via a cable in to the phone socket on the back of the hub
• Leave the base station under the stairs and bring the second satellite DECT phone into use where required (For most modern cordless phones it is not necessary to have the base station accessible. Functions like answering machine, missed messages etc. can usually be controlled from a satellite handset).
• If more handsets are required in the home it may be possible to add in another satellite handset to the existing system (depending on the exact make/model of the existing system).

Some VM tech's are more accommodating/knowledgeable than others so which options from the above you are given might depend on the individual person who turns up to do the job.

The 'wireless' of the cordless phones is on a different frequency range to the wireless the VM hub uses to connect network devices so the cordless phones have to work via the cordless base station.

BT does use a system where the DECT cordless system is built into their hub (which BT offers as part of its phone-via-router offering) but it requires specific BT phones to work with that setup.