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Landline phone display says no line.

nico8
Tuning in

Hi

We have just discovered that we have no landline, no dail tone and 'No Line' on our phone display. Been through the website which says no issues reported in our area and trying the fixes say reboot the Hub???? What??? Never had to do that before.

We only knew not working as have an electrician going to turn up and was presumeably trying to see if we were in. The Co. are going to charge us £30 if we are not in (which we are) and can't phone out.
Please advise on landline issue.

8 REPLIES 8

nico8
Tuning in

ps internet fine

Hello nico8

 

Sorry to hear of the landline issues and the confusion caused, we appreciate you taking the time to raise this via the forums.

 

Is there any issues reported here for your area in relation to the landline services? Does the landline work via a wall socket or the directly from the back of the Hub? If it is via a wall socket, do you have a different handset you can try in the socket?

 

Rob

Hi Robert, There are no issues for the area. It's via a wall socket. We have no spare phones to try. Oh yes, there is no dial tone either.

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @nico8,

Thanks for coming back to us and for providing some additional information about this situation. Sorry to hear that you have no dial tone.

I'll be happy to look into this further for you and see how I can help. I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.
Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @nico8,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your ongoing landline issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @nico8,

Thanks for coming back to me via Private Message and that you're happy with your re-arranged appointment time.

If, like you said, your landline starts working again and you need to cancel the appointment, you can do so through your online account or by messaging our team on WhatsApp on 07305327112 as our team is limited over the weekend.

Let us know if you need any further help and keep us updated on how your appointment goes.

Thanks! 😊 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


nico8
Tuning in

Hi,

We have the same problem again. If fact since we cancelled the engineer visit, because we thought it was working fine, the line has been crackling and then again last week 'no line'
I would like somebody to test the line please.
It says there are no issues in the area, but that's about it for what you can do online, most of the other stuff in the landline section is useless.
I think somebody, BT? has fiddled with the box outside.

regards,

Hello nico8.

Thanks for popping back on here. Sorry to hear the issue with your landline has reappeared.

We can run a few tests from here and check on your landline.
Sadly its not showing anything wrong, So I will need to send you a private message to gain account access and run further tests.
If you can check the envelope top right of your screen that would be great. 
Regards     
Gareth_L