Virgin Media Community

[Richdac]

Had no incoming / outgoing calls for 2 days now - no dial tone. checked phones in test socket on wall - no joy. Any ideas?

[David_Bn]

Thanks for your post on our Community Forums @Richdac, and I'm sorry to hear of the landline issues. 

Have you possible tried to use a different handset on the wall socket to see if this gains a dial tone?

Can you confirm if the socket you're using is the master socket?

Kindest regards,

David_Bn

[Richdac]

Hi, Its the master socket on the wall . Afraid I don't have another phone to check

[David_Bn]

Thanks for coming back to me @Richdac, check out the purple envelope in the top right hand corner and I'll take some detail from you, so I can find your account to run diagnostics on the line, and if required, will book in an engineer for you.

Kindest regards,

David_Bn

[David_Bn]

Thanks for coming back to me @Richdac

I've been able to locate the account and have booked an engineer for you, at the earliest opportunity. 

To view the appointment, and to re-arrange this - if required, please log into the self-care account for the Media services

Do feel free to provide us with an update once the visit has taken place.

Kindest regards,

David_Bn