Landline phone dead

[MikeS1974]

Hi,

I've now had no landline phone for over a week. I've done all the checks and even bought a new landline phone but still nothing. 

Think I need an engineer.

Please help 

[Zach_R · Accepted solution]

Hi @MikeS1974,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're experiencing some problems with your landline service recently. I've checked things over on our systems and I'm unable to detect any faults on the line currently to explain why you're facing these problems.

I'm going to send you a private message in a few moments so we can take a look over things. Please respond to this when you can and we'll go from there.

Thanks,
 

[MikeS1974]

Hi,

Should I of had this private message by now?

[Zach_R]

Hi @MikeS1974,

I do apologise, can you check again for me? It should be with you now.

Thanks,
 

[Zach_R]

Hi @MikeS1974,

Thank you for reaching out via private message so that we could take a closer look over things. As we discussed there, a technician visit has now been scheduled and booked to take a look into this for you.

We're unable to confirm the date/time of the booking publicly for security reasons, but you can check and manage/reschedule if needed via our My Virgin Media online account.

Let us know how it goes.

Thanks,