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andybeeswax
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Landline package not changed to Anytime when requested

Our landline was previously set to Evening and Weekends, however at the start of the COVID19 problem and knowing the whole family would be at home and using the phone more, I called to upgrade the phone package to 'Inclusive Anytime'.

I was told how much extra it would cost and accepted that and I was told this change would be in place immediately.

Looking at my recent bill I see almost £30 in phone charges and the package still has not been changed to 'Anytime'.

What do I need to do to get this changed and the charges refunded?

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Megan_L
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Re: Landline package not changed to Anytime when requested

Hello, 

thanks for using the forums to get this issue looked into. I am sorry you feel the package was not changed over from your previous package to inclusive anytime.

Can I ask when this sales call was made when you requested this change?

Thanks,

Megan_L

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andybeeswax
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Re: Landline package not changed to Anytime when requested

Hi, Thanks for the reply.

It was the few days leading up to UK lockdown so maybe Fri/Sat 21st/22nd March? (UK lockdown was 23rd March)

I did it in preparation for the lockdown as I knew we would be on the land line more.

AB

 

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John_GS
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Re: Landline package not changed to Anytime when requested

Hi AB,

 

I can see you've spoke to the team since posting and I believe all is sorted 🙂

 

Have a lovely evening

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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